Kick The Word “But” in the Butt & Take Action

Kick The Word “But” in the Butt & Take Action

Yes-but_No-but Chalk Bubble


A few weeks ago, a manager I work with confided that he was on the horns of a dilemma. He had a big problem. On one hand, he could do a certain thing to solve it. On the other hand, he could do another. Right now, though, all he was doing with those hands was wringing them. I felt for him. So did some of the other people in the room. We all offered ideas. As we did, he nodded in agreement, and answered: “Yes, but we’ve tried….” “Yes, but we don’t have the resources to do….”  “Yes, but that would take too much….” I left the meeting with “Yes, but” echoing in my brain. Continue reading “Kick The Word “But” in the Butt & Take Action”

Smart Feedback for Performance Reviews!

Smart Feedback for Performance Reviews!

Engage, Listen and Converse with your Employee

If you could delegate a task that you consider a burden, would one of thme be conduction performance evaluation meetings?


No one enjoys delivering criticism during an employee performance review. So, it’s no surprise that I get lots of requests for tips on how to tell someone they have to correct their performance. The need to address poor performance can be as stressful for you, the employer, as it is for the employee. It can cause you to procrastinate, affect your sleep, create anxiety as you ruminate about the problem and more. If you’ve found yourself dreading review time, don’t be discouraged. It’s possible to turn an unpleasant task into a productive experience for both you and your employee. Continue reading “Smart Feedback for Performance Reviews!”

Leadership Tips

Leadership Tips

Make this your year to develop your communication skills!

“Remember, when YOU act differently, people react differently.”

In our training calendar, you can choose from various offers to develop your communication skills. Since communication and leadership go together, here are some actions you can take.

1. Surround yourself with the right people

Choose people who are positive and committed and who strive for excellence. Continue reading “Leadership Tips”

How is your communication with your team? Find out in this self-assessment.

How is your communication with your team?

Find out in this self-assessment.

By Margaret Caines, EKIP Training & Consulting

None of us is as smart as all of us”.  Ken BlanchardComm_with_your_team

When managers are asked what they value most in their employees, teamwork and communication skills top the list. And each of these top skills bridges to the other; good teamwork doesn’t happen unless all team members communicate effectively – with each other and with management. Continue reading “How is your communication with your team? Find out in this self-assessment.”

Be a Facilitative Leader – Ten Qualities of Facilitative Leaders

Be a Facilitative Leader

Ten Qualities of Facilitative Leaders

By Steve Davis

Are you in a formal leadership position? If so, you probably know better than anyone that leadership represents far more than merely a job position. Leadership spans a spectrum of skills and qualities.

If you aren’t the formal leader, it’s quite likely that you’ve had ideas about what your leader “should” be doing. Perhaps you’ve felt powerless to affect any change from where you stand. Continue reading “Be a Facilitative Leader – Ten Qualities of Facilitative Leaders”

How to Manage the Email Tornado?

Email Management

How often do you check your emails in a day? 5 times? 50 times? Each time you hear the email alert? So, who’s in charge, you or your emails?  We all have varied reasons for looking into that inbox too often, for example, the need to stay connected, the need to be on top of things, or the need for critical information. Maybe we need to ask ourselves if it is always for a good reason and if not, maybe we can apply the proverb, Continue reading “How to Manage the Email Tornado?”

Continuous Appreciation For Your Administrative Assistant

Continuous Appreciation For Your Administrative Assistant

Administrative Professionals Week is approaching quickly (April 25th to April 29th 2011) and as managers and employers we want to recognize our administrative assistant’s good work. An easy and inexpensive way to do so is to apply continuous (ongoing / regular??) appreciation and recognition.

I like the idea that this event is a reminder to show our appreciation for all the efforts our administrative assistants make. At the same time, it is unfortunate that some leaders only do so on special occasions – or never do. Continue reading “Continuous Appreciation For Your Administrative Assistant”

Feedback or Criticism?

Feedback or Criticism?

Pave your road for agreement, not disagreement.

Sonia was just getting ready to head home after a long and busy day when a colleague comes   to her desk and says: “Your approach in this document is all wrong. Management will never read your report!” Feedback? It smells more like criticism to me.

Criticism is not only emotionally painful but it rarely accomplishes what we want, i.e. better results.

So why do we use criticism rather than helpful feedback?

Maybe we fear giving feedback because we know the pain it can cause; Continue reading “Feedback or Criticism?”

How to make a toast that has punch!

How to make a toast that has punch!

Not everyone feels comfortable making toasts, and few know about the etiquette involved. But if you are toasting someone during this holiday season, or anytime, you do want to deliver your toast with polish and expertise. My best advice is: prepare what you’re going to say and “be authentic”. Presenting a toast is not an exact science; however, if you follow these tips, you will deliver professional toasts that people remember! Continue reading “How to make a toast that has punch!”